Terms of Service

By accessing or using Gulaf, you agree to be bound by these Terms of Service

If you disagree with any part of these terms, you may not access the service

These terms apply to all visitors, users, and others who access or use the service

Your continued use of the platform constitutes acceptance of any updates to these terms

You must be at least 18 years old to use Gulaf independently

Users between 13-17 require guardian consent and involvement

You represent that you have the legal capacity to enter into this agreement

If you are using Gulaf on behalf of an organization, you have authority to bind that organization

Gulaf connects users with licensed mental health counselors

Services include video sessions, voice calls, chat messaging, and AI-powered matching

Platform provides therapy library, session scheduling, and progress tracking

Services are designed to support mental health and emotional wellbeing

All counselors are licensed mental health professionals

Counselors provide therapy for anxiety, depression, trauma, relationships, and other concerns

Sessions are conducted through secure, HIPAA-compliant video and chat systems

Emergency support protocols are in place for crisis situations

AI-powered counselor matching based on your preferences and needs

Secure payment processing through Razorpay

Automated appointment reminders and session management

Music and video therapy library for supplemental support

You are responsible for maintaining the confidentiality of your account credentials

You must notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account

Choose a strong password and enable two-factor authentication when available

Provide accurate, current, and complete information during registration

Update your profile information promptly when changes occur

Provide truthful information about your mental health history and concerns

Inform your counselor of any changes in your condition or circumstances

Use the platform only for legitimate mental health counseling purposes

Treat counselors and staff with respect and professionalism

Attend scheduled sessions promptly and provide reasonable notice for cancellations

Follow your counselor's recommendations and treatment plans

Do not share your account credentials with others

Do not attempt to circumvent security measures or access unauthorized areas

Do not use the platform for illegal activities or harassment

Do not record sessions without explicit consent from all participants

Maintain current licensing and professional certifications

Adhere to professional ethics codes and standards of practice

Provide competent and evidence-based mental health services

Maintain professional boundaries and therapeutic relationships

Complete thorough background checks and verification processes

Maintain professional liability insurance and provide proof when requested

Use only approved communication methods and follow security protocols

Respond to client inquiries and session requests in a timely manner

Protect client confidentiality in accordance with HIPAA and professional standards

Obtain appropriate consent before sharing any client information

Maintain secure storage of client records and session notes

Report only as required by law or professional ethics (mandatory reporting)

Session fees are set by individual counselors and displayed before booking

Payment is required in advance for all scheduled sessions

Fees are processed securely through Razorpay payment gateway

All fees are in Indian Rupees (INR) unless otherwise specified

You will be charged when you book a session, not when the session occurs

Refunds may be available for cancelled sessions with appropriate notice

No-show fees may apply if you miss a session without proper notice

Disputed charges must be reported within 30 days of the transaction

Sessions can be cancelled up to 24 hours in advance for a full refund

Cancellations within 24 hours may incur a partial fee

Emergency cancellations will be reviewed on a case-by-case basis

Counselors may also need to reschedule due to unforeseen circumstances

We comply with HIPAA and other applicable healthcare privacy laws

Your health information is protected with industry-standard encryption

Access to your information is limited to your assigned counselors and essential staff

You have rights regarding your health information as outlined in our Privacy Policy

All therapy sessions are confidential between you and your counselor

Session recordings are encrypted and stored securely

Counselors follow professional ethics regarding confidentiality

Exceptions include mandatory reporting requirements and imminent safety concerns

We use end-to-end encryption for all communications

Regular security audits and updates to protect your information

Secure data centers with restricted physical and digital access

Incident response procedures in case of any security breaches

Gulaf is not intended for emergency mental health situations

If you are experiencing a mental health crisis, contact emergency services immediately

For immediate help: Call 112, National Suicide Prevention Lifeline, or go to your nearest emergency room

Our platform is designed for ongoing therapy and support, not crisis intervention

We strive for 99.9% uptime but cannot guarantee uninterrupted service

Scheduled maintenance will be announced in advance when possible

Technical issues may occasionally affect session quality or availability

Alternative communication methods will be provided during extended outages

Online therapy may not be suitable for all mental health conditions

Some situations may require in-person treatment or specialized care

Counselors will recommend alternative resources when appropriate

Medication management requires coordination with qualified prescribers

Gulaf owns all rights to the platform design, features, and technology

Therapy library content is licensed or owned by Gulaf

You may not copy, modify, or distribute platform content without permission

Trademarks and logos are protected intellectual property

You retain ownership of personal information and content you provide

By using the platform, you grant us license to use your content for service provision

Testimonials and reviews may be used for marketing with your consent

You are responsible for ensuring you have rights to any content you share

You may delete your account at any time through your account settings

Account deletion will cancel all future scheduled sessions

Some data may be retained for legal and regulatory compliance

Refunds for prepaid services will be processed according to our refund policy

We may suspend or terminate accounts for violations of these terms

Accounts may be terminated for inappropriate behavior or misuse

We reserve the right to refuse service to anyone

Notice will be provided when possible, except in cases of severe violations

Terminated accounts lose access to all platform features and content

Scheduled sessions will be cancelled and refunds processed as appropriate

Some information may be retained as required by law or regulation

Termination does not affect any obligations that accrued before termination

Gulaf provides a platform connecting users with counselors but is not a healthcare provider

We do not diagnose, treat, or provide medical advice

Individual counselors are responsible for their professional services

Platform features are provided 'as is' without warranties of any kind

Our liability is limited to the amount paid for services in the past 12 months

We are not liable for indirect, incidental, or consequential damages

This includes data loss, business interruption, or loss of profits

Some jurisdictions may not allow these limitations

We encourage users to contact us directly to resolve disputes

Our support team will work with you to address concerns promptly

Most issues can be resolved through direct communication

Document any concerns with dates, times, and specific details

Unresolved disputes may be subject to binding arbitration

Arbitration will be conducted under Indian Arbitration and Conciliation Act

Legal proceedings must be filed in courts of competent jurisdiction in India

Class action lawsuits are waived in favor of individual arbitration

We may update these terms periodically to reflect changes in our services

Significant changes will be communicated through email or platform notifications

Continued use of the platform after changes constitutes acceptance

You can review the most current version of terms at any time on this page

Material changes will be announced at least 30 days in advance

Notifications will be sent to your registered email address

Updates will be posted prominently on the platform

You may terminate your account if you disagree with updated terms